Hire Items & Services – Terms & Conditions


A Special Event Ltd is known as the ‘company’ hiring the items concerned. The ‘hirer’ or ‘customer’ is the person or company who has signed the booking form and is hiring the items or services provided by A Special Event Ltd.

The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

Retention of Title

All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise by A Special Event Ltd.


All hire items require a signed booking form agreeing to our terms and conditions and a minimum payment of 25% or £100.00 whichever is the greatest, the booking fee is payable to secure your booking.

Your final balance is due 6 weeks before your event date. If you are booking less than 6 weeks prior to your event date then full payment is required upon booking to secure your date and items. You will be contacted prior to the 6-week payment date either by e-mail or telephone regarding final payment. If payment is not received by this time, we will assume our services are no longer required and will automatically cancel the order. All hire items with a hire price of less than £100.00 must be paid in full at the time of booking

Proof of Address


Upon booking the hirer must provide proof of address, for example driving licence or a current utility bill.

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Amendments to your booking

You can make changes 6 weeks prior to your event providing we have other items available.

Any significant changes may result in additional costs due depending on the change.

Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items for the same value subject to availability.

Additional items can be added at any time providing we have availability and enough time to provide the item, for example, extra table centres. This is at the full discretion of A Special Event Ltd.

Changes to your venue location may incur additional delivery charges.

Changes to your date are subject to availability and if made after 6 weeks, we cannot issue refunds on any items but we will try to exchange items at the same cost subject to availability.

We can accept payment via credit or debit card, bank transfer, cash at our shop or cheque. Cheques should be made payable to A Special Event Ltd and your item will only be delivered once your cheque has cleared with our bank. Please request our bank details for bank transfers.


All breakages are the full responsibility of the hiring person or company who has signed the booking form.

All breakages must be paid for in full which will be the current cost price available to A Special Event Ltd.

The hirer will be billed for any loss or damages to the hire items at the current cost price available to A Special Events Ltd.

Adverse Weather Conditions

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them.

In the event of adverse conditions, it is A Special Event Ltd sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by the weather.


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We suggest that you make your venue fully aware of all items being hired and confirm with your venue that they allow these items prior to booking and allow for the collection and any removal time. If hiring chair covers or sashes please let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out. If venues are not informed of the items being hired and don’t allow them when we deliver them to the venue, then no refunds can be offered.

A Special Event Ltd holds full public liability insurance & all other relevant certificates, including hygiene certificates, which we will be more than happy to forward to you or your venue on request.

All hire items must remain at the agreed venue where they are delivered by A Special Event, they must not be moved.

Delivery and Collection

Please see delivery options


Cancellations result in the loss of the booking fee made at the time of booking.

Cancellations made between 6 and 3 weeks prior to the event will be subject to a cancellation charge of 50% of the full balance.

Cancellations made with less than 3 weeks prior to the event will be subject to a cancellation charge of 100% of the full balance.

We will do everything in our power to ensure this doesn’t happen, however, in the unlikely event that we have to cancel your booking, any payment made will be fully refunded.

Customer Liability

All our hire items are unsupervised after delivery so are the full responsibility of the person who has signed the booking form from the point of delivery to your venue until collection by A Special Event Ltd.

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A Special Event Ltd cannot be deemed liable should any guests at your function take an allergic reaction to any sweets provided at your event. Please note that we will not provide sweets with nuts but some of the sweets may have traces of nuts or may have been produced alongside other products containing nuts. We can provide full ingredients of our sweet range upon request. We suggest ensuring that all sweets are suitable for all your guests before booking.

Customers should also ensure children are suitably supervised at all times as A Special Event cannot be held responsible for safety issues which occur from the use of equipment, consumables or the consumption of confectionery at your event.

Once the items are delivered and set up at your venue you must not move them or allow any of your guests to move them. Please ensure that you are happy with their location before our staff leave.

Any breakages or damages due to moving the items by the customer will be charged in accordance with our terms and conditions.

For items that include bulbs such as the light up letters please do not touch the bulbs as they can get hot.


A Special Event Ltd reserves the right to take photographic images of any items hired from the company at your event and use them for marketing purposes, this includes our website.

To ensure that we don’t spoil the look for your hire items we do not brand them, therefore we ask that we can reserve the right to leave a small number of our business cards alongside certain items hired for your guests.

Acceptance of Terms

By placing an order for any goods or services from A Special Event Ltd you are deemed to have read, understood and agreed to our terms and conditions. This contract shall be governed by English Law in the Courts of England.

No booking will be secured without a signed booking form and 25% booking fee taken.

Returnable damage and breakage deposit

A £50.00 returnable damage and breakage deposit for delivered hire items, a £100.00 returnable damage and breakage deposit for hire items collected and transported by the hirer is due with your final balance payment, this will be returned to you in full after your event, unless there are any breakages or damage to any of the items hired which we will then deducted at cost. If the damage is more than £50.00 or £100.00 respectively additional charges will apply at the discretion of A Special Event Ltd.

A Special Event Ltd

9a Broad Street

Ely, Cambs, CB7 4AJ

01353 661500



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