General

A Special Event Ltd is the company hiring the items concerned. The ‘hirer’ or ‘customer’ is the person or company who has signed the booking form and is hiring the items or services provided by A Special Event Ltd.

The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

Retention of Title

All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise by A Special Event Ltd.

Payment

All hire items require a signed booking form agreeing to our terms and conditions and a 25% booking fee is payable to secure your booking.

Your final balance is due 30 days before your event date. If you are booking less than 30 days then full payment is required upon booking to secure your items. If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order.

Amendments to your booking

You can make changes 30 days prior to your event providing we have other items available.

Any significant changes may result in additional costs due depending on the change.

Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items for the same value subject to availability.

Additional items can be added at anytime providing we have availability and enough time to provide the item, for example dressing a candy cart. This is at the full discretion of A Special Event Ltd.

Changes to your venue location may incur additional delivery charges.

Changes to your date are subject to availability and if made after 30 days, we cannot issue refunds on any items but we will try to exchange items at the same cost subject to availability.

We can accept payment via credit or debit card, bank transfer, cash at our shop or cheque. Cheques should be made payable to A Special Event Ltd and your item will only be delivered once your cheque has cleared with our bank. Please request our bank details for bank transfers.

Breakages

All breakages are the full responsibility of the hiring person or company who has signed the booking form.

All hire items will require a minor breakage fee of £75 that will be requested with your final balance. This will be returned to you providing there are no damages or breakages within a week from collection of the items. Any loss or damages occurred will be deducted at replacement or repair cost at A Special Event Ltd discretion. Any damages or breakages that exceed your breakages fee will be billed to you for full replacement cost of the item damaged.

Adverse Weather Conditions

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them.

In the event of adverse conditions, it is A Special Event Ltd sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by weather.

Venues

We suggest that you make your venue fully aware of all items being hired and confirm with your venue that they allow these items prior to booking and allow for collection and any removal time. If hiring chair covers or sashes please let your venue know the final quantity of chairs you require for them to prepare the room with. We do not leave spares behind and will only dress the chairs placed out. If venues are not informed of the items being hired and don’t allow them when we deliver them to the venue then no refunds can be offered.

A Special Event Ltd hold full public liability insurance & all other relevant certificates, including hygiene certificates, which we will be more than happy to forward to you or your venue on request.

All hire items must remain at the agreed venue where they are delivered by A Special Event, they must not be moved.

Delivery and Collection

All hire items will be delivered prior to your event, set up times will depend on venue access. We ask that you arrange with your venue when we can deliver the items allowing for any set up time. We are happy to talk to your venue directly to arrange this with them. Depending on the items hired we will require set up time and will discuss this with your prior to booking.

All hire items with a delivery venue within 15 miles of our shop address, provided below will be free of charge delivery.

Delivery charges will apply outside the 15 miles radius and advised during your quotation. Please ask a member of our team for details.

We will collect the hire items at a pre arrange day agreed upon booking and you must ensure that the venue is available for us to collect, again we are happy to speak directly to the venue to arrange this and will discuss with you prior to booking.

Cancellations

Cancellations result in the loss of the booking fee made at the time of booking.

Cancellations made less than 30 days prior to the event will be subject to a cancellation charge of 50% of the full balance.

We will do everything in our power to ensure this doesn’t happen, however in the unlikely event that we have to cancel your booking, any payment made will be fully refunded.

Customer Liability

All our hire items are un supervised after delivery so are the full responsibility of the person who has signed the booking form from the point of delivery to your venue until collection by A Special Event Ltd.

A Special Event Ltd cannot be deemed liable should any guests at your function take an allergic reaction to any sweets provided at your event. Please note that we will not provide sweets with nuts but some of the sweets may have traces of nuts or may have been produced alongside other products containing nuts. We can provide full ingredience of our sweet range upon request. We suggest ensuring that all sweets are suitable for all your guests before booking.

Customers should also ensure children are suitably supervised at all times as A Special Event cannot be held responsible for safety issues which occur from the use of equipment, consumables or the consumption of confectionery at your event.

Once the items are delivered and set up at your venue you must not move them or allow any of your guests to move them. Please ensure that you are happy with their location before our staff leave.

Any breakages or damages due to moving the items by the customer will be charged in accordance with our terms and conditions.

For items that include bulbs such as the light up letters please do not touch the bulbs as they can get hot. Spare bulbs will be supplied to your venue and will expect to be returned if not used.

Disclamier

A Special Event Ltd reserves the right to take photographic images of any items hired from the company at your event and use them for marketing purposes, this includes our website.

To ensure that we don’t spoil the look for your hire items we do not brand them, therefore we ask that we can reserve the right to leave a small amount of our business cards alongside the items hired for your guests.

Acceptance of Terms

By placing an order for any goods or services from A Special Event Ltd you are deemed to have read, understood and agreed to our terms and conditions. This contract shall be governed by English Law in the Courts of England.

No booking will be secured without a signed booking form and 25% booking fee taken. All bookings will be confirmed in writing via email or post.

A Special Event Ltd
9a Broad Street
Ely
Cambs
CB7 4AJ

01353 661500

www.a-specialevent.co.uk

hire@a-specialevent.co.uk